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Resident FAQ

First Priority Management is dedicated to providing superior customer services to our residents. Have a question? Check the list of frequently asked questions below. If you don’t find the answer you are looking for, please feel free to contact us and we will get back in touch with you promptly.


What do I do if I need a repair or maintenance?

Service requests can be placed 24 hours a day either by using the maintenance request form on the Resident Portal (link) or by calling (202) 595-1600.
To set up an account on the Resident Portal (link).

What do I do if I have a question about something other than a repair?

Other questions can be answered by calling the First Priority Management offices during regular business hours (8 AM to 5 PM, except between Noon to 1 PM) at (202) 595-1600.

How do I reserve parking spaces for my moving truck?

To reserve a parking space on a public street, you need to get “No Parking” signs from the District of Columbia government. You can apply to get these signs by going to the following web site:
https://tops.ddot.dc.gov/DDOTPermitSystem/DDOTPermitOnline/My_Account.aspx
and clicking on the link for a Parking/Occupancy Permit. To ensure you will be granted the permits, apply at least 15 business days in advance. Please note there is a fee of at least $50 involved.
If you have not registered online before with the DC government, you will need to do so before applying for these signs.

How do I pay my rent online?

You can pay your rent online using the payment form on the Resident Portal (link).
To set up an account on the Resident Portal (link) click here.

Where can I pay my rent?

You can pay your rent in person at the First Priority Management office at 1809 20th Street, Suite 53 from 8 AM to 5 PM Monday through Friday. Please note we are closed from Noon to 1 PM for lunch. We accept checks, money orders, VISA, MasterCard, Discover and Diner’s Club.


How do I set up my number in the call box at my building?

Call the First Priority Management office at (202) 595-1600 and give your phone number to a member of the staff.


Can I have more than one phone number and name associated with my apartment?

No.

What is the procedure for giving my notice to vacate?

Assuming you have lived in the apartment for one year, you must give written notice by the first day of the month thirty days before the date you wish to vacate. For example, if you wish to move out on July 1, you must give written notice on or before June 1.

Where do I turn in my keys?

You can turn in your keys at the First Priority Management office at 1809 20th Street, Suite 53 from 8 AM to 5 PM Monday through Friday. Please note we are closed from Noon to 1 PM for lunch.
You may also leave the keys in your apartment, provided you give advanced notice to First Priority Management of your intent to do so.

Will there be a walk through inspection?

Yes. There will be a pre-move out inspection and then a post-move out inspection. If you would like to be present at the pre-move out inspection, please contact First Priority Management at (202) 595-1600 to make an appointment.


What is the process for receiving my security deposit refund?

We send security deposits to your forwarding address, within 30-45 days as required by District of Columbia law.


What do I do if I need to terminate my lease early and what are the fees?

If you need to terminate your lease early for any reason, please call us immediately to give us as much notice as possible. As stated in your lease agreement, there is an early lease termination fee equal to 15 percent of the remaining rent due on the lease.


Can I have my name removed from the lease if I move out and my roommate decides to stay?

Yes, if you have the permission of your roommate.


What are your office hours?

We are open from 8 AM to 5 PM Monday through Friday. Please note we are closed from Noon to 1 PM for lunch.


What is considered an “emergency” service request?

To determine what an emergency is, follow common sense. If you have a question, feel free to call the office and a member of our staff or the after-hours dispatcher will decide whether this qualifies as an emergency.